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Privacy Policy

Privacy Policy

Last update: 07/02/2025

1. Introduction
Welcome to SongJay! Your privacy is important to us, and we are committed to protecting any personal information you provide when using our services. This Privacy Policy outlines how we collect, use, and safeguard your information.

2. Information We Collect
When you use our services, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and payment details when you place an order.

  • Custom Song Details: Information provided via our order form, such as the recipient’s name, occasion, preferred genre, artist inspirations, and any personal messages.

  • Technical Information: IP address, browser type, and usage data to improve our website experience.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and deliver custom song orders.

  • To communicate with you about your order, updates, or promotions.

  • To enhance our website’s functionality and improve customer experience.

  • To comply with legal obligations and protect against fraud.

4. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:

  • Artists and Musicians: Limited details required to create your custom song.

  • Payment Processors: Third-party services that securely handle transactions.

  • Legal Authorities: If required by law or to protect our rights.

5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights
You have the right to:

  • Request access to the personal information we hold about you.

  • Correct any inaccurate or incomplete information.

  • Request the deletion of your data (subject to legal and contractual obligations).

  • Opt-out of marketing communications at any time.

7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience. You can control cookie settings through your browser.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@songjay.com.au.